Fulfillment
Shipping/ Downloads Policy
Effective Date: January 1, 2023
Thank you for choosing Kaylin Maurice Music. This Shipping/Downloads Policy outlines our procedures and terms regarding the shipment of products purchased through our website or other sales channels.
1. Order Processing Time:
• We strive to process and ship orders as quickly as possible. Our typical order processing time is 1-3 business days. Please note that order processing may take longer during peak seasons or promotional periods. We appreciate your patience.
2. Shipping Methods and Carriers:
• We utilize reputable shipping carriers to deliver our products, such as DHL, FedEx, USPS, UPS, Latvia Post, and Asendia. The specific carrier and shipping method for your order will depend on various factors, including your location and the product being shipped.
3. Shipping Destinations:
• We currently offer shipping to [insert applicable shipping destinations, e.g., domestic and international addresses]. Please note that certain products may have shipping restrictions based on legal requirements or logistical limitations. If we are unable to ship to your location, we will notify you promptly.
4. Shipping Costs:
• Shipping costs are calculated based on factors such as the weight, dimensions, destination, and shipping method selected for your order. The shipping cost will be displayed during the checkout process before you finalize your purchase. Any applicable taxes or customs duties are the responsibility of the customer.
5. Order Tracking:
• Once your order has been shipped, we will provide you with a tracking number and instructions for tracking your package. You can use this tracking number to monitor the progress of your shipment through the carrier’s website or tracking portal.
6. Delivery Timeframes:
• The estimated delivery time for your order will depend on the shipping method selected and your location. Please note that these are estimated timeframes, and actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays for international shipments.
7. Order Issues and Lost Packages:
• If you encounter any issues with your order or if your package is lost during transit, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and assist you in locating your package or arranging a replacement if necessary.
8. Change of Shipping Address:
• To ensure the successful delivery of your order, please double-check and provide an accurate shipping address during the checkout process. If you need to change the shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not yet been shipped.
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9. Downloads:
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• Downloads shall enact as soon as payment or contribution is processed. The file will be sent to the corresponding email that was inserted by customer at the time of payment or contribution. Please allow up to 24 hours for email to be received.
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10. Contact Us:
• If you have any questions or concerns regarding our Shipping/Downloads Policy or need assistance with a shipping/download-related matter, please contact our customer support team at kaylinmauricemusic@gmail.com. We are here to help and provide you with the necessary support.